Course Description

Operations management (OM) is the science and art of creating and delivering goods and services to customers. Basic topics in operations management include goods and service design, facility design, locating facilities, quality management, project planning, supply chain management, lean operating systems, forecasting customer demand, process strategy, and inventory management. These days this field of study is subjected to changes and challenges. Maintaining a sustainable environment while efficiently converting resources into safe and quality outputs, coordinating between operations and other business functions, increasing profitability while providing a safe workplace and honouring stakeholder commitments are a few to mention. These topics will be discussed in this introductory operations management course.