Help for Current Students

Need help with registration or other issues?

We’ve included a set of frequently asked questions below.

If your question isn’t there, you can also get in touch with us using the form on this page.

Frequently Asked Questions

Missed Course Work, Midterm Conflicts, and Accommodations

Although every effort is taken by the Faculty Office to ensure that Commerce midterms do not conflict, there may be a situation where you have a conflicting midterm date or time. Sometimes, Commerce midterms can also conflict with a non-Commerce course.

  • Email the Student Experience Office at to notify us of the conflict. You will need to provide the following information:
    • Your full name and student number
    • Course codes (i.e. Commerce 1AA3) of both conflicts
    • Dates and times of both conflicts
    • Supporting documentation supporting the conflict (i.e. screenshot of course outline, emails from professors, etc.)
  • Await approval. You will be notified by your McMaster email.
  • Follow-up with your instructor.

If you expect to miss a midterm exam with a known conflict, you must provide our office ten (10) business days’ notice if you wish to be eligible for an alternate sitting. Notice of a conflict that is provided with less than ten (10) business days’ notice that is approved will be left to the discretion of your instructor.

Yes! Students requiring academic accommodation based on Religious, Indigenous or Spiritual Observances (RISO) should follow the procedures set out in the RISO Policy. More information about RISO can also be found on our RISO Fact Sheet.

  • Students requiring a RISO accommodation should submit their request to as soon as possible.
    • Include your RISO form and be sure to include the dates/times needing to be accommodated.
    • You will be contacted via your McMaster email as soon as the RISO is reviewed and approved.
    • Students should contact their instructors to make alternative arrangements for classes, assignments, and tests as soon as their RISO accommodation has been processed by the Student Experience Office.
  • If your RISO accommodation is for a final exam in December or during a deferred exam period, submit your RISO form to the Examinations Office by email to at least two weeks prior to the Examination Period.

For additional information on missed coursework, please visit:

Student Accessibility Services (SAS) provides academic accommodation assistance and related supports to students with disabilities at McMaster.

SAS is available to assist students transitioning from high school, other post secondary institutions, undergraduate, continuing and graduate students.

Note to all students seeking academic accommodations: Please be advised that the process for activating academic accommodations must be completed at the start of every term.

For any questions related to this process, please contact SAS.

The procedure for requesting relief for missed course work worth 25% and higher (or if you’ve used your self-submitted MSAF for coursework less than 25%) is to fill out and submit a Notification of Absence form.

Please submit this form to the Student Experience Office. You have five (5) business days from the date of the missed course work to complete this process.

Please also take the time to review the Policy for Missed Coursework.

To defer a Final Examination, you must fill out a Deferred Examination Form.

Please submit this form to the Student Experience Office. You have five (5) business days from the date of the missed course work to complete this process.

If approved, you will be required to write the deferred exam in the next deferred examination period (see Dates and Deadlines).

Reach out to your Instructor immediately via email. Failure to do so may negate the opportunity for relief. Their email address can be found on your Course Outline or through Avenue2Learn.

Do not submit an MSAF. The MSAF cannot be used for academic work that has already been completed/attempted.

This includes the viewing and/or partial completion of an on-line assessment (quizzes, tests, etc.).


If you are in your final year, you may be thinking “how do I know that I’m graduating this year?” or “what do I need to go to graduate or declare a minor?”

The Office of the Registrar has created a Graduation Checklist to guide you through the process of declaring your intention to graduate. The checklist can be found here:

Some important points about the graduation process:

  • Later in the Winter term, you will need to complete the Graduation Information Centre (GIC) when it appears on your Mosaic Student Centre. Stay tuned, more information will be shared in the Bulletin when it becomes live!
  • If you have been working towards a Minor, or Certificate, you will declare this in your Minor/Certificate Application Centre when it becomes available on Mosaic. More details will be shared when this feature also becomes available.

How do I know if I’m on track to graduate?

  • Your Advisement Report on Mosaic can show you which courses are required for your degree for each academic level. It can also show you which courses you are already enrolled in.
  • Have questions? Book an appointment via OSCARplus to meet with an Academic Advisor to review your graduation eligibility or to make sure you took all the correct courses towards a Minor.

As a Commerce student, it is an exciting time when you make the decision to explore your learning options abroad. More information on the steps and to understand your eligibility for exchange can be found via the Student Success Centre.

Once you have reviewed your eligibility and have started your exchange application, please contact the Student Experience Office via and request permission to be added to our new DeGroote-specific Avenue to Learn page. This is a new resource to keep you informed and updated about the exchange process and required steps. This is not where you will create and submit your exchange application – this is for information purposes only.

Convocation is a special time. Commemorate your achievements with a special portrait!

New Paramount Studios’ centrally located studios are open for all graduating students. During COVID-19, all photographs will be taken at their two photography studios in Toronto and Mississauga.

To book your appointment:

  1. Enter
  2. Select “Book”
  3. Register as a new User
  4. Re-enter and select “University/College”
  5. Choose the studio of your choice

The sitting fee is $10.00 and is paid in cash at the time of your sitting. This includes:

  • One 11×14 Class Composite
  • Variety/Unlimited number of poses
  • Regalia & Props
  • Business/Casual photographs
  • Photographs with Family & Friends (if permitted)
  • Online Proofing
  • Online Ordering
  • Professional Photographers

If you have any questions about this process, please reach out to the DeGroote Commerce Society directly via email.


If you are interested in transferring to the Commerce program from another McMaster program, please see the information below to confirm specific program requirements:

If you wish to speak to someone about transferring into the Commerce program, please attend a virtual Internal Transfer Information Session or email us via the contact form on this page.

Information on our upcoming Internal Transfer Information Session(s) with Lori Hill, Academic Advisor, will be shared here.

Our Academic Advisors will continue to support students virtually through the Zoom platform and appointments can be made on OSCARplus.

How to book a Zoom Academic Appointment on OSCARplus:

  • Log into OSCARplus with your MacID and password.
  • On the left hand side, click “DeGroote School of Business”.
  • Select “Appointments”.
  • Click “Commerce” and book an appointment by the View Calendar option. Please leave a detailed comment describing how an Academic Advisor can best assist you.
  • All Academic Advising appointments will be through the virtual Zoom platform. Upon booking, you will receive a Zoom link to connect with the Academic Advisor at the date/time of your appointment.

Course Registration

Reserved Seat Capacity

Oftentimes, faculties release a specific number of seats to students outside of their faculty. This may result in the error message that you do not meet the “Reserved Seat Capacity”. Once faculties are certain that their own students are able to enroll, these seats will be released.

We encourage you to try enrolling in a different section or term of the course, or wait until the reserved seats are released. To confirm the reserved seat release date, you must reach out to the home faculty of the course offered.

Pre-requisites Not Met

If you receive the error message “pre-requisites not met”, please reach out to us by email so we can look into this for you further. If you’re ever unsure if you’re missing a pre-requisite for a course, please review the Academic Calendar.

There is an additional option to withdraw after the last day for withdrawing from courses, which is called the Late Withdrawal (LWD) that is also available to students before the end of term, on the last day of classes, and before the last component of the course has been attempted (i.e., final examination or assignment).

A Late Withdrawal option is available to help students who have fallen behind in a course and are not prepared to write final exams. The maximum number of units you may request a Late Withdrawal for throughout your undergraduate degree is 18 units.

A few things to note:

  • Requests for Late Withdrawal cannot be made in courses for which all course components have been completed.
  • Students cannot use the Late Withdrawal option for courses in which they are under investigation or for which they have been found guilty of academic dishonesty.

A course approved for Late Withdrawal will be:

  • Assigned a non-numeric grade of ‘LWD’.
  • Excluded from the calculation of the student’s cumulative GPA.
  • Ineligible for a tuition refund.
  • Cannot be completed in Mosaic.

If a LWD is required, it must be requested by emailing or by meeting with an Academic Advisor via OSCARplus, no later than the last day of classes, or before the last component of the course has been attempted.

Approval of a late withdrawal is final. Requests to be re-enrolled in a withdrawn course will not be considered.



We understand that course enrolment can feel confusing at times, but there two great McMaster resources to make sure you’re on track to meet your degree requirements.

Advisement Report

Your Advisement Report on Mosaic can show you which courses are required for your degree for each academic level. It can also show you which courses you are already enrolled in.

Follow the steps to access your report:

Undergraduate Academic Calendar

The Undergraduate Academic Calendar lists your program requirements based on your year of entry into the program:

A full course load is 30 units.

All Business 1 students will also take a “0 unit” course (Commerce 1GR0).

You will either have 3 or 6 non-Commerce electives available to you in Business 1.

The number of electives you have available in your first year will depend on if you completed Grade 12 Calculus and Vectors U. If you did not take Grade 12 Calculus and Vectors U, you will need to take Math 1F03 in Term 1 (Fall 2020) as an elective.

Other than your elective(s), you should enroll in:

  • Commerce 1GR0 A/B – DeGroote Experience and Development I
  • Commerce 1AA3 – Introductory Financial Accounting
  • Commerce 1BA3 – Organizational Behaviour
  • Commerce 1DA3 – Business Data Analytics
  • Commerce 1E03 – Business Environment and Organization
  • Commerce 1MA3 – Introduction to Marketing
  • Economics 1BX3 – Introductory Microeconomics
  • Economics 1BB3 – Introductory Macroeconomics
  • Math 1M03, 1A03 or 1LS3 – Calculus Option
  • Math 1F03 (if required) – Introduction to Calculus and Analytic Geometry

Last day for enrollment and course changes (drop/add) is Wednesday, September 16, 2020 for the Fall 2020 term and Thursday, January 14, 2021 for the Winter 2021 term.

However, the last day for withdrawing from courses without failure by default is Friday, November 13, 2020 for the Fall 2020 term and Friday, March 12, 2021 for the Winter 2021 term.

For exceptional circumstances, there is also the option of a late withdrawal.

See the Sessional Dates section of the Registrar’s website for more information about important University dates.

Sometimes courses that you may be interested in taking can be full.

If a class is “closed,” it means there are no available seats left for enrollment. You can continue to monitor Mosaic for an opening in your desired course until the end of the add/drop period each term (see Dates and Deadlines).

To ensure an optimal learning experience for registered students, faculty offices cannot over-enroll a closed course. Although the courses will be offered online in the Fall 2020 and Winter 2021 terms, there are still class capacities and restrictions we must adhere to for the Instructor administering the class.

We recommend that you log into Mosaic to search for other potential courses that could fit your needs.

Each specific program and entry year has their own number of electives available. Within your Commerce degree, you will take required Commerce courses, Commerce electives and non-Commerce electives.

Each year of your program, there are a different number of Commerce and non-Commerce electives available to you.

Your program requirements for each year can be found in the Undergraduate Academic Calendar or on your Advisement Report in Mosaic. To do this, please follow the instructions below:

If you have fast-tracked your degree, or taken courses off-cycle, it is important to review your Advisement Report each year for confirmation.

Your Major is Commerce.

There is nothing you need to select or declare, however, you can choose an “Area of Focus” by selecting your Commerce electives in a specific area such as Accounting, Finance, Marketing, Human Resources, Information Systems & Operations Management, or Strategic Management.

Please review this article for helpful information about this process and required courses:

There is no notation on your transcript or diploma that you have a focus, but it can be indicated on your resume.

Students in Commerce can complete the academic coursework requirements for various professional designations (or certificates) throughout their undergraduate degree. To learn more about these options, please follow this link: 

Yes, students in the Bachelor of Commerce and Integrated Business and Humanities program can work towards a Minor!

Learn more about how to use your electives towards a Minor.

You will use your non-Commerce electives towards a Minor.

If you are interested in pursuing a Minor, you should review the requirements of the Minor on the Undergraduate Academic Calendar.

If you have questions on what Minors are available, or how a Minor would work with your degree, please meet with an Academic Advisor.

Online Courses

Each course you are registered in will have its own outline, which you can review on Avenue to Learn.

A course outline is a document written by your instructor that provides all course-related information and provides a breakdown of your key deliverables for the course.

The course outline will also provide you with the dates and format of any quiz, test or exams in the course.

If you have any questions regarding a specific course outline, use the contact information that your instructor lists within the outline.

All information on quizzes, tests and exams in the virtual Fall 2020 and Winter 2021 terms can be found in your course outline on Avenue to Learn.

If you have specific questions or concerns regarding your personal circumstances, please reach out to your instructor directly.

Helping Hands

More Help

If your question isn’t answered on this page, contact us for more help using this form.

Contact the Student Experience Team

  • We can only contact you using your McMaster email address.
  • Choose the category that best matches the kind of question or concern you have.
  • Tell us about your question or concern.